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IT Support Officer

Job No: TriCab51
Location: Port Melbourne, VIC

TriCab Group is a well established and highly regarded Australian cable manufacturer. We provide a comprehensive range of flexible cables that are designed to simplify installation across a wide range of applications. In broad terms, we service commercial and industrial customers from our manufacturing facilities in Port Melbourne, USA and Thailand. We have sales offices throughout the world.

ABOUT THE ROLE

Due to TriCab’s continuing growth we have TWO NEW opportunities for experienced Level 1 & 2 IT Support Officers to join our team. These roles will provide support to our geographically dispersed teams located across Australia and New Zealand. At TriCab, we like to do it ourselves giving you the rare opportunity to be involved in many different aspects from Desktop to Networks, VoIP to Cloud. Daily responsibilities will include -

  • Incident management skills with the ability to manage incidents to ensure resolution and that customers are kept informed at all stages
  • Troubleshoot all 1 & 2 level requests for internal users
  • Provide technical support for desktop computers, laptops, mobile & network devices
  • Administration of new starters and exiting users
  • Process & monitor daily backups
  • LAN/WAN support
  • Assisting with exciting upcoming IT projects

This is a hands-on role requiring strong technical knowledge of hardware including PCs, Switches, Routers across a variety of operating systems such as OSX, Linux and Windows. This is a fast-paced role with the opportunity to learn new technologies as they are rolled out across our business. To be successful in the role, you will have -

  • Minimum of 3 -5 years experience in a similar position
  • Qualifications in Information Technology or Computing
  • Experience with MAC and Linux operating systems is a must
  • Strong customer service skills
  • Possess excellent communication skills with an ability to think outside the box!
  • High attention to detail with ability to understand priorities and to multitask

Does this sound like your next opportunity to expand your career? If you believe you have the skills & experience to contribute to our growing business, please submit your cover letter and resume now!

 

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